Frequently Asked Questions

1. What types of equipment do you offer for rent?

  • Oscilloscopes & Signal Analyzers
  • Power Quality Analyzers
  • Insulation & Hipot Testers
  • Ground Resistance Testers
  • Clamp Meters & Multimeters
  • Fiber Optic Testers
  • Infrared Cameras & Thermal Imagers
  • GPS & RTK GNSS Survey Equipment
  • Electrical Safety & Compliance Testers
  • NDT Equipment (Ultrasonic Flaw Detectors, Thickness Gauges, Hardness Testers, Vibration Analyzers)
  • XRF Analyzers (Handheld and Portable for Material and Alloy Identification)

2. How do I place a rental order?

You can submit a rental request directly through our website or by calling our team. We’ll confirm availability, send you a quote, and arrange payment and shipping details.

3. What are your rental periods?

We offer daily, weekly, and monthly rental options. Custom rental durations are also available for long-term projects

4. Do you deliver equipment?

Yes, we ship nationwide. Expedited and same-day shipping options are available upon request. Local pickup may also be available in select areas.

5. Is a deposit required?

In some cases, yes — especially for high-value equipment or first-time customers. We will inform you during the quote process if a deposit is needed.

6. What if the equipment malfunctions during my rental?

Contact us immediately. We provid technical support and fast equipment replacements if the issue is due to equipment failure—not user damage.

7. Can I extend my rental period?

Absolutely. Just contact us before your rental period ends, and we’ll adjust your billing and extend the rental as needed.

8. How do I return the equipment?

We provide prepaid return labels and shipping instructions. Simply pack the equipment securely and drop it off with the carrier, or schedule a pickup.

9. Are there any late fees?

Yes, daily late fees apply if the equipment is not returned on time and no extension has been arranged. We recommend contacting us in advance to avoid these charges.

10. Is training or support available?

Yes. We offer free technical support for all rentals. For select equipment, remote training and startup assistance may also be available.

11. What payment methods do you accept?

We accept credit cards, ACH transfers, wire transfers and purchase orders (for approved businesses and government agencies).

12. How do I contact customer service?

Phone: 833-322-7865
Email: [email protected]
Live Chat: Available during business hours on our website https://www.cartoli.com